PrologueThe American Airlines' flight attendant standing at gate D39 in Miami International Airport said, "Sir, This flight has left already. Sorry, you are late by 5 mins".
I thought, "Shit, why are you guys so punctual. Why didn't this flight get delayed like it happens in India".
Then I asked pointing to the luggage stickers on my boarding pass, "What about my bags? Did they go on this flight?".
He asked curiously "Did you check in the bags?"
I retorted with a hint of irritation, "Obviously I did, I finished the immigration and checked in the bags".
The female flight attendant standing next to the gentleman, I was talking to replied "If the bags made it to the flight then it would be on the plane".
I was little relieved that at least my luggage would make it to Minneapolis. I said, "OK, TAM airlines' flight from Sao Paulo got delayed by 70 mins, so I couldn't make in time for this flight. Can you please put me on the next available flight."
The flight attendant replied, "There are no flights for today, you will have to wait till tomorrow morning".
She saw my Boarding pass and said "This is TAM's boarding pass. I don't think we can rebook this. Can we Mike?", she asked the other attendant.
He replied "Nope we can't. Please contact TAM airlines, they will help you".
By then I had already lost hopes of leaving Miami that day, I asked "Now, where are they located?".
He replied "Concourse J, other end of the airport".
I heaved a disappointed sigh and thought, after all I have been through yesterday and the effort I put in to get out of Brazil, I missed the flight to Minneapolis by 5 mins. While I was walking back to Concourse J, I recollected the incidents from the previous day....
Chapter 1 - You need a transit visaMyself and Sunil left from Hilton Morumbi, Sao Paulo at 3pm on the previous day. My flight was scheduled to take off at 8pm. I figured that waiting in the airport lounge is better than waiting in the hotel lobby. My flight out of Sao Paulo was a Air Canada through Toronto and then to Minneapolis. I never planned to travel by Air Canada initially, I had booked the United airlines from Sao Paulo since I have a frequent flyer account with Miles and More. But my company suggested me to take the Air Canada airlines since it would 'save' company some money. So I agreed readily.
The new itinerary was from Sao Paulo to Toronto/Toronto to Minneapolis.
When I got to the terminal I could not locate the Air Canada check in counter. After asking around, I learnt that the counter opens at 5pm. Man! Sao Paulo needs a new airport, there were so few seats to sit on. So after standing for 2 hrs, it was my my turn to check in. I hand over my passport to the gentleman at the counter and he drops a bomb. He said that I don't have a Canadian passport, to which I respond, I am not going to Canada, I will be flying to US from there. Little did I know that Canada mandates a transit visa for all the passengers who aren't residents of Canada.
So when the travel agency re-booked my tickets via Canada, they missed to give me that precious info about Transit Visa. So this was the first of the events that completely turned my schedule on its head.
That gentleman was kind enough to lead me into their office so that I could talk to an agent. First thing which I requested was whether the current booking could be canceled. Apparently since it was booked by the travel agency, that was not possible, that too at this late hour. So I tried calling up my travel agency, since it was outside regular hours in India, I was supposed to call a toll free line, which would route the call to an available international operator. Guess what, I could never get through even after trying zillion times. So at that point I decided to drop the Air Canada plan and check for any open tickets with the US carriers. I tried my luck at Continental, United and American . None of them had any open seats.Zilch.Zippo. After walking like 100kms in the airport terminal, I decided that its better that I go back to the hotel and try contacting the India office and rebook my travel through US. Since I checked out on the same day, I could check in to the hotel at the same rate. (Since I booked the room through my company, I got the room for 309 instead of 1700). It was 9pm.
So now was the time to book the tickets and get out of Brazil ASAP. After all that activity I think my body went into a overdrive mode. Just surviving on granola bars from the minibar, I started the process of contacting emergency numbers of my company. After not making much headway, I decided to wait till the Indian travel people come online. That meant waiting till 12.30am!
Movies on a english channel helped me in being awake till 12.30. Thankfully, the India travel center understood my situation and provided me option of traveling through US stopping over at Miami. That flight was supposed to leave at 10.30 am that day. It was ideal, I gave the green signal. The operator on the phone confirmed that he would be mailing me the tickets within half an hour.
Something told me that I should hit the sacks only after I see the confirmed ticket. It meant more waiting. At 1.30am I decided to call back since I had not yet received the ticket. I got the assurance that they are on it and the ticket would be mailed ASAP. I had no other choice but to accept the assurance. I was drained by this time and decided to take a nap till 3.30 and then check on the tickets. I set 3 alarms at interval of 5 mins and crashed. When I got up at 3.30am, the ticket had not come. I got irritated. I called up the travel center again, and got to hear the same words. I hung up saying if I do not get the ticket in half an hour I would be forced to complain to their seniors.
I set my next alarm at 5.30 and slept. Thankfully when I got up at 5.30 the ticket was in my inbox. The flight from Sao Paulo to Miami was a United airlines operated by TAM airlines and the Miami-Minneapolis flight was a American Airlines flight. I didnt think at that point of time that 3 airlines on a single ticket would cause so much discomfort over the next day. I checked out of the room at 6.45 and left for the airport, again.
Due to incessant rains from early morning the flight was running late and I had only 2 hours of transit time in Miami. Now this delay made the probability of me missing the flight, high. I asked the pretty looking female at the checkin counter about the delay and she replied that it's late by only 20 mins and wished me luck a flashed a dazzling smile. Gosh! Brazilian women are so beautiful.
I got into the flight at 10.40am, 10 mins after the actual take off time. I instantly liked the TAM flight. It was such a nice change to see some bright colors in the flight after all those dull blues and grays from other airlines like Lufthansa and Air France. The flight took off at 11.45, 75 mins late. So it meant that I would miss the connecting flight in Miami unless the pilot makes up the time in the air, which was unlikely.
One thing which I was looking forward to was viewing the Amazon basin. These days airlines have a camera fitted so that the passengers can pass their time looking at the terrain below and Amazon basin didn't disappoint at all. It was one of the most beautiful sights I had seen my life. The dense forest with the green/brown river flowing through it. With my fetish for forests I spent the next entire 2 hours gazing out of the window. Ya it took 2.5 hrs to pass the basin. That's the same time it takes from Bangalore to Delhi!!!
Finally, the flight landed at 6.50pm, 80 mins late and by the time I got to the terminal it was exactly 7pm. I had just 40mins to complete the following tasks,
1. Finish immigration
2. Claim my baggage
3. Go trough customs
4. Checkin my baggage
5. Security Check
6. Run till gate D39
Honestly, I had no hopes. But each of the task was getting over pretty quickly till number 4. The security check queue was very long, even the business class one. I lost precious time here and I reached gate D39 at 7.44, 4 mins late.
Chapter 2 - Never book flights with multiple carriersI reached the TAM airlines counter and asked the lady who seemed to be helping people who had queries, "Hi there, I came from Sao Paulo on JJ8094, which unfortunately arrived late and I missed my connecting flight to Minneapolis".
When I uttered that statement, seriously I had no idea that I would be repeating the same like hundred times.
She asked, "Which flight did you miss?".
I said "American Airlines, they sent me over to you guys since the flight I came in was operated by TAM".
The lady said seeing my ticket "Let me check what I can do with this, this was booked as a United Airlines flight, ideally they should be responsible"
She then walked into a door which had a big "RESTRICTED ACCESS" sign on it.
After 10 mins she came back and said, "We are trying to get a ticket for you sir, Please wait".
More waiting followed, I called up Shiva in Minneapolis gave him the update of my travel adventure and asked him to abandon the plan of Drive to Badlands/Mt. Rushmore. We were supposed to leave for Badlands on the next morning. I think sub-consciously that was the reason I wanted to get out of Sao Paulo so badly.
At 8.40pm, 20 mins later, the lady approached me and handed me a ticket which had a United airlines booking for tomorrow 6.00am via Chicago. She asked "Was your ticket a economy class"?
I replied "No it was a Business class, but if that is not available I think I can live with it".
She said "Well, ask the United guys while checking in tomorrow, they might agree to give a Business seat. By the way the United's checkin counter is next to ours here."
She also handed me a piece of paper and said "And here is your hotel booking for the night. Booking is at the Regency hotel, catch a bus to the hotel outside".
I asked "How far is this hotel"?
"It's just outside the airport complex" replied the TAM lady.
I also observed that I was eligible for a 18 dollar dinner and a 10 dollar breakfast.
I decided to take a taxi to the Hotel. The taxi ride, checkin process etc went on smooth. It was quite a decent room. It was 9.30pm. I had 6 hours to finish dinner and catch up some much needed sleep.
I checked out of the hotel at 4 am and reached the checkin counter at 4.15am. I presented the the ticket given to me by TAM to the lady at the counter who seemed to be very grumpy that morning. Her hand ran over the keyboard furiously and she seemed to be hitting the Enter key very hard. Each time she did that I could hear an echo in the empty lounge of Miami Intl' Airport.
Finally she said, " There is no e-ticket number on this booking. I can't check you in until I have a ticket number".
I asked, "What do you mean?".
"How did you book this ticket?", she asked.
I started my story again, "Well I arrived via TAM JJ8094 from Sao Paulo yesterday evening. It was delayed and I missed my connecting flight to Minneapolis. So TAM booked this ticket for me."
She said, "Then I am afraid you will have to get the ticket number from them. They are right here". She pointed to the section next to United Airlines area. And added, " Once you get the details no need to stand in the line, just come over here and I will help you". I was like there we go again, one more goof up. When will this end?
I walked over to TAM section and luckily there was one female arranging some hardware. I said to her, "Are you the right person to talk about ticketing?". She said something in Portuguese and took my ticket and went inside "RESTRICTED ACCESS" door. I had a blank expression on my face.
One more lady came out of the that door and said, "May I help you?". I thought you better help me.
I told my story again (God! I am tired of typing the same sentence) and asked that I need to know the e-ticket number. She said, "Ok, let me check on our system and she went inside". It was 4.40pm.
She came outside after 10 mins and said pointing towards the door, "She should be able to take care of it".
I was puzzled, "Who?".
She said, "I have asked another person to look it to it. She will help you".
I waited till 5.05am. I asked the lady who took my ticket, "Where is the other person? That flight leaves a 6am and I can't afford to miss it".
She went inside and came out with the 'other person'. The other person asked me, "Do you have the ticket for the flight you missed yesterday?". I gave her my original ticket.
She asked me wait for 5 more mins and went inside. She came back after 10 mins, which felt like eternity and said, "We actaully do not have any records of the the flight you missed. Our system shows only the Sao Paulo Miami flight. It means that TAM received payment only for the first leg. United should take responsibility of the second leg. We cannot book a seat for Minneapolis now".
I was infuriated, I said, "Then why the hell did the TAM say that they have booked me a ticket on UA last night and why did TAM book me a hotel and meal vouchers? If this info was given to me yesterday itself, I would have approached UA"
The TAM lady was shocked, "TAM provided accomodation and meals?"
And I completed her sentence, "And this ticket to Minneapolis".
She was puzzled, "Who gave you that. Do you know the name of that person?"
I replied,"No, I didn't bother about socializing yesterday".
She asked for 5 more mins and went inside again. It was 5.25am. I had lost hopes on the United flight by then.
When she came out it was 5.35 and she declared, "I am really sorry, TAM cannot re-book the 2nd leg, you have to approach UA".
I snatched the ticket from her hand and ran to the UA's checkin counter back to the 'hard typing grumpy' lady and said " Excuse me, TAM cant provide me the e ticket number it seems".
She said "So, what do you expect me to do?".
I said, "According to them UA is supposed to book the tickets, is that possible?".
She asked, " Can you provide me your original booking details?".
I gave her my ticket, after scanning through the ticket she said, " The only thing which is UA is the code share of the Sao Paulo flight between TAM and UA, the second leg is American, not UA. Since TAM brought you in late they should be helping you".
I said "So here I am walking around the airport from yesterday and 3 carriers are passing the buck between them".
"Sir, UA has no responsibility in this situation. I can check you in if get a e ticket number. The system does not allow me to checkin without e ticket number. Sorry. The American airline ticket number is not in our system. Please ask TAM", she retorted.
I was tired of arguing and convincing people. I walked away from the checkin counter and was standing between the TAM and UA sections, wondering should I swipe my corporate card and buy a new ticket yet again. It was almost 6 and I had missed one more flight.
Then a old lady with a very kind face walked up to me asked me, " You seem to be in some trouble, what's the matter?".
I thought here we go again and I rambled through my story yet another time.
She heard my story and said, "You are Indian, right?".
I was puzzled, I said, "Ya".
She said, " I love India. I had been to India 5 years ago with my daughter for 3 months. We were in Delhi, visited Goa, the Taj, Benaras, Rajasthan and Kerela. The people are so full of life".
I asked her, "Have you been to Bangalore?".
She said, "Well not exactly, the flight from Delhi to Kerela stopped over at Bangalore, so technically I have been there. Are you from Bangalore?".
I said, "Yup".
She said, "I have been in this airline industry for 40 years. According to me call up American Airlines and explain your situation and ask for help. They might even put to you on a plane with the same ticket".
She wrote a toll free number on the ticket.
I said "Thank you. I will try that. I appreciate it".
I ran to the nearest phone and called up the toll free number. The lady who answered the call transferred me to one more person after hearing my story. I explained my situation again and the female at the other end of line did not need any more details. She said, "I can put you on the same flight today. It's first class right".
I said, "That flight is 7.40 in the evening. Is there a earlier flight that I can board? Even economy would do it for me".
She said, "There is a 7.30 morning flight via Dallas and its a first class".
I asked, "When will it reach Minneapolis".
She said "10 mins to 1". I glanced my watch it was 6.10am, so I had 80 mins. I said, "I will take it".
I was so happy, I guess it was more of relief, but the way the things were shaping up from yesterday, I thought I should delay my celebration until I board the flight. Thankfully, I had no more surprises. The air hostess served me nice breakfast of cereal and fried eggs. It was the first time I was traveling in first class. After couple of hours we landed at Dallas airport. I made it to the gate C19 for the Minneapolis flight and continued reading my book. 10 mins to boarding time there was an announcement that flight has been canceled due to a technical snag and we are trying to locate a alternate flight. I could hear lot of 'Oh nos', 'Crap' and other four letter words. I wanted to announce there, "It's me people. It's all because of me. This flight was canceled because of me. I am jinxed".
Since Dallas is American airlines' headquarters, they located a flight within 10 mins. As soon as the flight took off, I realized that my luggage is not with me and I have to hunt for it in Minneapolis. I really wanted my luggage as I was already feeling dirty in the clothes which I had been wearing for two days. Its so strange that you wear same clothes for 2 days in the city, the 'civilized world' and you feel sick and while trekking one can be in the same set of clothes for several days and still feel so happy and comfortable.
Once the plane landed at good ol' Minneapolis, I dashed off to the luggage claim area and located the American Airlines luggage services center. I showed my luggage coupons on the unused TAM boarding pass and said, " I missed this flight yesterday, but I think my luggage made it to Minneapolis".
The big burly American Airlines guy said pointing to the the luggage rack, "There is your bag".
I could see my small bag on the rack. My big suitcase was missing.
I said, "Bag? Actually I had 2 bags, a big American Tourister suitcase".
He said, "Well only this arrived yesterday, a flight from Dallas has landed now, check that out, your bag might be on that if you are lucky".
I said, "I came on that flight".
He said, "If your bag is on that flight then its a nice co-incidence".
I walked up to the baggage claim section and my suitcase dropped out of the vent. I was happy and thought, "Whoa! At least something is going my way".
I grabbed both of my bags and walked out hurriedly out of the airport. I was tired of airplanes and airports and felt as if I am Tom Hanks in the movie Terminal. I had spent best part of last 3 days either in a plane or an airport.
EpilogueThat night sitting in my Minneapolis apartment, I was trying analyze what went wrong and who is to blame. First culprit would be the travel agency who did not educate me about the transit visa requirement for Canada, then there was the Airline attendants at Gate D39 in Miami Airport who shooed me to TAM, without even properly checking the ticket details. I say this because when I told the same story on the American Airlines helpline, the ticket was re-booked without any fuss and finally myself. Or should I be blaming anyone in this situation? As Murphy's laws says, if things can go wrong then it will go wrong no matter what and this was one of the those things that went wrong :)